Sales, Cancellation and Returns Policy
When will I receive my order?
If you order before 6pm, you can receive it the next day (with the next-day delivery option) within the time slots suggested when you place your order. For the standard option, delivery takes 2 days.
Where is my order dispatched from?
From our shop located in Barcelona, in the "El Farró" area (C/ Saragossa, 60).
My order should have arrived by now. What should I do?
Before contacting us, please check your confirmation email to ensure there are no errors in the delivery address. If the address is correct, please contact us ([email protected]) with your order number.
If there is a problem with your delivery address or you were not at home, we can resend your item, but you will have to cover the costs.
How are the products made?
We roast the coffee on our premises every day and send it to you ready to drink, as fresh as possible.
How do I track my order?
If your delivery method includes tracking, you’ll receive a link via email once your order has been dispatched. If you have any questions about your delivery, please contact us ([email protected]).
I have received the wrong product or a damaged item. What should I do?
We’re sorry if your product has arrived damaged. Please email us at [email protected] with photos of your damaged product, your order number and any other details. We’ll get back to you with a solution as soon as possible!
What is your returns policy?
We do not offer returns or exchanges, but if there is a problem (wrong or damaged product), please contact us ([email protected]).
Refunds
We only offer refunds to customers who receive the wrong or damaged items. If this is the case for you, please contact us ([email protected]) with photos of your item and we will find a solution.
Can I exchange a product for a different one?
We do not currently offer exchanges. If you’re unsure which coffee to order, check our tasting notes in the product descriptions, contact us, or come and try the different coffees in our shop.
