When will I receive my order?
If you place your order before 6 pm, you’ll receive it the next day (with the next-day delivery option) within the time slots suggested when you place your order.
For the standard option, delivery takes 2 days.
Where is my order dispatched from?
From our shop located in Barcelona, in the “El Farró” area (C/ Saragossa, 60).
My order should have arrived by now, but I haven’t received it yet. What should I do?
Before contacting us, please check your confirmation email to ensure there are no errors in the delivery address. If the address is correct, please contact us ([email protected]) with your order number.
If there is a problem with your delivery address or you weren’t at home when our courier delivered it, we can resend your item, but you’ll have to cover the costs.
Pro tip: Your postcode is a crucial part of your address. Make sure you enter it correctly.
How are the products made?
We roast our coffee on-site every day and send it to you ready to drink, as fresh as possible.
How do I track my order?
If your delivery method includes tracking, you’ll receive a link via email once your order has been dispatched. If you have any questions about your delivery, please contact us ([email protected]).
I have received the wrong product or a damaged item. What should I do?
We’re sorry if your product has arrived damaged. To resolve this as quickly as possible, please email us at [email protected] immediately with photos of your damaged product, your order number and any other details you have about the order. We’ll get back to you with a solution as soon as possible!
What is your returns policy?
We do not offer returns or exchanges, but if there is a problem (wrong or damaged product), please contact us ([email protected]).
Refunds
We only offer refunds to customers who receive incorrect or damaged items. If this is the case for you, please contact us ([email protected]) with photos of your item and we will find a solution.
Can I exchange a product for a different one?
We do not currently offer exchanges. If you’re unsure which coffee to try, we recommend checking our tasting notes in the product descriptions, contacting us ([email protected]) or coming to try the different coffees we have in our shop.
